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Support
Terms and Conditions
Zhengzhou Sunrise Refractory Co., Ltd. is committed to upholding the highest quality standards to ensure our products maintain a competitive edge in the global marketplace. All products are compliant with the ISO9001 international quality management system and are produced utilizing cutting-edge manufacturing equipment coupled with rigorous quality inspection protocols. The refractoriness of key offerings such as fused AZS and glass kiln bottom bricks reaches no less than 1700℃. Our in-house quality inspection team executes multiple levels of quality control that encompass selection of raw materials, monitoring of production processes, inspection of finished products at the factory, and other critical stages, ensuring each batch not only meets but often exceeds customer expectations.
Zhengzhou Sunrise Refractory Co., Ltd.
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Technical Support
1. Provide technical consultation after the entire product development process is completed to ensure that each product meets quality requirements.
2. In the pre-sales stage, assist customers in product selection and technical solution formulation.
3. Provide 24/7 technical support and repair services after sales to ensure that customer concerns are resolved in a timely manner.
4. Regularly upgrade products to ensure that the products used by customers are always at the advanced level of the industry.
After-sales service
1. Quality Assurance: We provide certificates of conformity for all our products to ensure that they meet international standards and customer requirements.
2. Technical support: Our professional team provides 24/7 customer support to answer any questions you may have regarding product use.
3. Delivery tracking: We provide real-time tracking service for every delivery to ensure customers are informed of logistics dynamics in a timely manner.
4. Customer Feedback: We welcome all customers' comments and suggestions to continuously improve our products and services.
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Maintenance service
1. Technical Consultation: We provide expert technical advice upon completion of the full product development cycle to confirm that all items fulfill quality specifications. 2. Pre-sales Assistance: Our team aids customers in selecting the right products and crafting tailored technical solutions. 3. 24/7 Technical Support: We offer around-the-clock technical assistance and repair services post-sale to ensure prompt resolution of customer inquiries. 4. Product Upgrades: Regular enhancements are made to our products to guarantee our customers benefit from the latest advancements in the industry. 5. Quality Assurance: Certificates of conformity are issued for all our products, assuring compliance with international standards and customer specifications. 6. Technical Support: Our dedicated professionals are available 24/7 to address any inquiries regarding product usage. 7. Delivery Tracking: We supply real-time tracking for all deliveries to keep customers updated with logistical information promptly. 8. Customer Feedback: We encourage all customer insights and recommendations to help us continually refine our offerings and services.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service
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